Managed Services Provider.Managed IT Services that is built for your needs
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Is your business struggling to keep up with customer service tasks while making time for critical business improvement goals? Are you getting by with limited IT resources, risking sales with slow responses? Is your IT staff leaving and you don’t have someone to replace them?
Within Managed Services, there are two main approaches: the typical Break/Fix approach, which is primarily reactive and includes features like Helpdesk & Server Support; or our proactive approach, which is 10 times more detailed than the Break/Fix approach and guarantees that problems are addressed before they affect your operations.
Within Managed Services, there are two main approaches: the typical Break/Fix approach, which is primarily reactive and includes features like Helpdesk & Server Support; or our proactive approach, which is 10 times more detailed than the Break/Fix approach and guarantees that problems are addressed before they affect your operations.
Professional Services Automation (PSA)A Professional Services Automation can work as a central hub from which we can have a glance overall all information about our client’s processes, assets and inventory, and more; in other words, it is the customer management portal.
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Proactive MonitoringA 24x7x365 monitoring of all levels and for each server will help flag any issues and deal with them instead of dealing with the consequences. The system will alert you through email and/or by a call.
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Network & Security Assessment A thorough assessment of your network and security, including traffic flows, security design principles, firewall and backup status, to create a comprehensive understanding of your environment and so that we can design solutions that cover your needs based on the IT best practices.
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Business Continuity PlanOur Business Continuity Plans provide comprehensive protection against downtime scenarios with tailored solutions that minimize any negative effects on your business, going above and beyond basic backup.
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Vendors ManagementGet the best deals and value with KaiZen365's vendor management services for IT, including price negotiation, bid analysis, license management, and more.
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Ticket System (Reporting)Customer Portal allow IT Manager easily open new tickets, view and respond to existing tickets which can be converted later as a quarterly executive report for the upper level management.
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Professional DocumentationIt may seem obvious, but it's important that the MSPs document customer info and their processes to avoid reinventing the wheel and to ensure business efficiency, this documents should include deeply all the network details and should be updated in case any changes on the network have been happened in order to hand over these information to the customer at the end of the MSP contract.
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Projects ImplementationOur team will assist you with any IT project using our experience, including Exchange migration, server upgrades, Office 365 migration, P2V projects, and so forth, which we cover completely and without additional charge whereas your IT expansion plan and evolution will be included in our Managed Services.
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Managing the BackupSuccessfully backing up your data isn't the only task; we offer to handle all backup-related challenges in daily bases, such as monitoring the backup, storage and size issues, licensing, upgrading the backup solution, offsite\Cloud backup, replication D2D, the restoration process for files and much more so you can get rid of the data backup nightmares.
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