Managed Services Provider.

Do you know the main difference between the break/fix versus managed services model?

Managed Services Provider (MSP) aim is to maximize your productivity by allowing you to focus on your business while MSP take care of all your Information Technology needs. "Break/Fix" and "Managed Services" might seem similar to you because they are both approaches to dealing with technical issues wherein both of them have common points like Helpdesk\servers Support (Onsite or Remote) and Backup Servers but the differences are much more, "Managed services" differ than "Break/Fix" in more than 30 points and the below is some of them wherein all the below are included in KaiZen365 Managed Services and more. Kindly contact KaiZen365 to know these differences in details

Professional Services Automation (PSA)

A Professional Services Automation (PSA) tool could be described as an operating system for the MSP business. PSA tool is the central repository for all information about MSP processes, about their clients, about assets and inventory, about billable time, and much more, it is customer management portal.

Proactive Monitoring

Monitoring is performed 24x7x365 on many levels for each server and in case there is any warning the system will send you an email or SMS alert whenever an event occurs that needs your attention.

Network & Security Assessment ​

We are going to conduct a network & security assessment which consists of a review of traffic flows, security design principles, firewall and backup status and more to ensure a complete understanding of your environment and come up with network & security solutions and recommendations.

Business Continuity Plan

One of the highest-value services MSPs offer customers is protecting their data with automated backup and recovery process but Business Continuity is Not Just Backup, KaiZen365 is going to help you to but documented BCP that cover all the down time scenario using the right solutions that fit your needs.

Vendors Management

As a part of your IT Department we are going to help you to handle Vendors Management like Price Negotiation, Bid Analysis, Licenses Management and so on.

Ticket System (Reporting)

Customer Portal allow IT Manager easily open new tickets, view and respond to existing tickets which can be converted later as a quarterly executive report for the upper level management.

Professional Documentation

It may seem obvious, but it's important that the MSPs document customer info and their processes to avoid reinventing the wheel and to ensure business efficiency, this documents should include deeply all the network details and should be updated in case any changes on the network have been happened in order to hand over these information to the customer at the end of the MSP contract.

Projects Implementation

KaiZen365 will handle all the enterprise projects that you plan to do during the year (Ex. Exchange Migration, DC OS upgrade, Office 365 migration, DR site, so on) as a part of the Managed Services without any extra fees.

Managing the Backup

It does not mean successful and failed backup job, at KaiZen365 we will handle the backup burdens in a DAILY bases like monitoring the backup, storage and size issues, licensing, upgrade the backup solutions, offsite backup, replication D2D, restoration process for a single file and more. your backup is our responsibility.